Terms of Service

Effective date: October 9, 2026

These terms apply when you use the Wigglewell website or buy from us. By placing an order, you agree to them. Please also read our Privacy Policy.

Orders

When you place an order, you're making an offer to buy. We accept it when we ship the items. We may decline or cancel an order (for example, if an item is out of stock, we can't verify payment, or we suspect fraud). If we cancel after you've paid, we'll refund you in full. You must be at least 18, or have a parent or guardian's permission, to place an order.

Pricing and errors

Prices are in US dollars. We work hard to keep prices and product details accurate, but mistakes can happen. If an item is listed at an incorrect price or with incorrect information, we may cancel the order and refund you, or contact you to ask how you'd like to proceed, even after we've sent an order confirmation. Product colors may vary slightly from photos, and some items ship in a color based on available stock.

Shipping

• We ship to street addresses in the United States only. We can't ship to PO boxes.
• Orders ship from our partner warehouse and typically arrive within 7–14 business days. Delivery times are estimates, not guarantees.
• Shipping is free on orders of $35 or more; otherwise a flat $4.99 applies.
• Please double-check your address at checkout. We aren't responsible for orders delayed or lost because of an incorrect address.

Returns and refunds

We offer a 30-day return policy. See Shipping & Returns for how to start a return, who pays return shipping, and when refunds are issued.

Product use

Please follow the product instructions and supervise your pet when using a new product, especially toys, grooming tools and feeders. Stop using any product that becomes damaged.

Limitation of liability

To the fullest extent allowed by law, our products and website are provided "as is", and Wigglewell won't be liable for any indirect, incidental, special or consequential damages arising from your use of the site or our products. Our total liability for any claim related to an order is limited to the amount you paid for that order. Some places don't allow these limits, so they may not fully apply to you. Nothing in these terms limits rights you have under consumer protection laws that can't be waived.

Governing law

These terms are governed by the laws of the State of Michigan and applicable United States federal law, without regard to conflict-of-law rules.

Changes

We may update these terms from time to time. The version in effect when you place an order applies to that order.

Contact

Questions about these terms? Email wigglewellshop@gmail.com.