Shipping & Returns

Shipping

Most items ship from our international partner warehouse. Delivery to the US typically takes 7–14 business days after your order is placed.

Shipping is free on orders over $35; otherwise a flat $4.99 applies. You'll receive a tracking number by email as soon as your order ships.

Please note: we ship to US street addresses only and can't ship to PO boxes.

Returns

We offer a 30-day happy-pet guarantee. If something isn't right, you can return it within 30 days of delivery.

How to start a return

1. Email wigglewellshop@gmail.com within 30 days of delivery with your order number (from your receipt) and the reason for the return. Photos help if the item arrived damaged or isn't what you ordered.
2. We'll reply with return instructions and the return address. Please don't send items back before we confirm, so your return isn't lost.
3. Send the item back in its original condition where possible.

Who pays return shipping

Return shipping is paid by the customer, unless the item arrived damaged, defective, or wasn't what you ordered. In those cases we cover it, and we may simply send a replacement or refund without needing the item back.

Refunds

Once your return is received and approved (or approved without a return for damaged or wrong items), we'll refund you to your original payment method within 5–10 business days. Your bank or card issuer may take a few extra days to show it. Original shipping charges are refunded when the return is due to our error.

See also our Terms of Service and Privacy Policy.